The Bharat Sanchar Nigam Ltd launched Mobile Cellular Services in India in the year 2000 under which Pre-paid and post-paid cell phone connections are sold to customers through a network of Customer Service Centers (CSC), distributors and dealers spread over the country.
SIM card distribution to the various agencies, and Mobile Number allotments are centrally monitored by the Headquarters of BSNL Mobile Services, at the RK Nagar Telephone Exchange, Mumbai. The Accounts Officer at the zonal Headquarters issues SIM cards and recharge cards to the various CSCs as and when required. Other than CSCs, SIM cards are also sold through approved dealers. Pre-paid SIM cards and recharge cards are purchased by distributors who in turn sell them to customers. The Accounts Officer keeps track of cards issued/ sold to CSCs/Dealers/Distributors, and of all related accounts.
At the Customer Support Centre, a customer is allowed to choose a GSM number of his/her liking, for the mobile phone, from an available list of numbers. A GSM number may be blocked, for later purchase, for a period of 48 hours on request by a customer, and released if payment for the connection is not made within the period. Fancy (or vanity) numbers are sold for a special fee. In case of loss of mobile phone, or damage of SIM card, a new SIM card with same mobile number may be obtained after payment of replacement charges.
Prerequisites for SIM card distribution and management process
The intranet constitutes the various Customer Support Centres of BSNL, connected to the Mobile Services Headquarters, through dedicated lines. An Intranet Web Server, running IIS, is required at the Mobile Services, headquarters, on which the application software is hosted. The backend database is MS SQL Server, which may be hosted on a separate Database Server. An additional standby server is recommended for redundancy in case of any system failures. The only pre-requisite for the Client systems at the Customer Support Centres is for them to be equipped with a web-browser. These will be located at the counters.
The SIM Card Management System is user-friendly, designed to be easy to use through a series of screens and pull-down menus. The software can be used by anyone with necessary domain knowledge at the Mobile Services Headquarters, BSNL, and the Customer Support Centres.
The SIM Card Management System is an intranet application designed – to handle sale transactions at Customer Support Centres; to carry out all activities related to SIM card/ GSM number distribution/ allotment by the headquarters; and to maintain accounts; through a centralised database. The SIM Card Management system uses intranet technology to give a cost-effective solution that delivers powerful and robust results. By connecting Customer Support Centres, dealers, and distributors with the Mobile Services headquarters, through a centralised server, information is managed effectively and efficiently. Up-to-date and reliable information on stock of SIM cards and recharge cards and the revenue earned through their sale is available at any given time.
For Further Information Visit >>> ManagementFunda